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Safe Gaming

At hi99 Responsible Gaming —
Stay in Control, Stay in the Fun

Gaming should be fun, not stressful. hi99 believes every player has the right to enjoy gaming in a safe and healthy environment. Our responsible gaming policy and tools are here to make sure you can do exactly that.

Start Safe Learn More
18+ Only
Age Verification Required
Budget Limit
Set It Yourself
Break Benefits
Pause Anytime
24/7 Support
Help Is Always Available

Why does responsible gaming matter?

Online gaming and betting are a source of entertainment for many people. But when it starts to spiral out of control, it can have a serious impact on your personal, family, and financial life. hi99 takes this seriously from the very start.

Our Responsible Gaming Our policy isn't just words on paper — it's built into the platform itself. From Deposit Limits to Self-Exclusion, every tool puts you in full control of how you play.

Remember — responsible gaming means keeping it as entertainment, not treating it as a source of income or an escape from problems. When playing starts bringing anxiety instead of enjoyment, that's your signal to stop.

hi99's Commitment: We never encourage gambling addiction. Our goal is to give you a fun, safe, and responsible gaming experience.

Online betting is growing rapidly in Bangladesh. Keeping pace with that growth, hi99 is committed to making sure every user knows how to enjoy gaming while staying within healthy limits.

Below, we explain in detail how hi99's responsible gaming tools work, how you can assess yourself, and where to find help if you need it.

Hi99's Responsible Gaming Tools

Features we offer to keep your gaming experience safe

Deposit Limit
Set a daily, weekly, or monthly deposit cap in advance. Once set, it cannot be increased before the specified period ends. It's the most effective way to stay in control of your budget.
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, hi99 will automatically alert you and can end your session if needed. Staying in control of your time means staying in healthy habits.
Loss Limit
If your losses exceed a set amount, your session will be stopped automatically. This tool helps prevent emotionally driven overbetting and protects you from significant financial loss.
Cooling-Off Period
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, no betting or deposits will be allowed.
Self-Exclusion
If you feel your gaming has gone too far, you can request a long-term account closure yourself. Self-Exclusion can be kept active for anywhere between 6 months and 5 years.
Gaming History Review
You can review your full betting and gaming history at any time. Track exactly how much time and money you're spending, and make more informed decisions.

Self-Assessment

Answer the following questions honestly — they'll help you build a clearer picture of your gaming habits

1
Do you sometimes spend more than you planned on betting?
2
Do you keep playing to try to "win back" money you've lost?
3
Do you feel restless or irritable when you're not playing?
4
Do you hide your gaming habits from family or friends?
5
Are you prioritising gaming over work, studies, or family responsibilities?
6
Have you tried to stop playing but couldn't?

If you answered "yes" to one or more of these questions — No need to panic, but it is a signal worth noticing. Use hi99's tools or reach out to our support team. Asking for help takes real courage.

How Do I Set My Limits?

Set your gaming limits in just a few simple steps and stay safe.

Keep in mind: Lowering a limit takes effect immediately. However, if you want to increase a limit, you'll need to wait out a cooling-off period — this is in place for your own protection.
1
Log in to your account
Log in to hi99.run and click on the profile icon in the top right corner. From there, go to the "Responsible Gaming" option.
2
Choose the tools that work for you
Choose whichever tool suits you — Deposit Limit, Session Time, Loss Limit, or Cooling-Off. You can also have multiple tools active at the same time.
3
Set Your Limits and Duration
Fill in the amount and duration accurately. Set realistic limits that reflect your income and daily budget.
4
Confirm & Activate
After you submit, hi99 will send a confirmation to your registered email or mobile number. The limit takes effect immediately.
5
Contact Support When You Need It
If you run into any issues or need further assistance, hi99's 24/7 customer support team is always here to help.

Other Ways hi99 Keeps You Safe

Our protection framework, built on the combination of technology and human support

Age Verification
Proof of age is required at registration. No one under 18 is permitted to open an account.
Reality Check
Pop-up notifications at set intervals remind you how long you've been playing and how much you've spent.
Account Lock
Lock your account instantly — one click is all it takes to pause all activity when you need to.
Advertising Opt-Out
You can unsubscribe from hi99 promotional emails and notifications at any time.
Fraud Protection
Our AI-powered system detects suspicious activity and automatically secures your account when needed.
Live Chat Support
Talk directly with our specialist team on any responsible gaming matter, any time.
Support in Bengali
Full responsible gaming guidance and support in Bangla — no language barriers.
Regular Reports
Get monthly gaming summary emails — a quick overview of how much time and money you've spent.

Signs of Problem Gaming & What to Do

Problem gambling and gambling addiction are real mental health issues. They can affect anyone — at any age, from any background. There's no shame in it, but recognizing the signs early is essential.

Common Warning Signs

  • Spending beyond your budget and regretting it later.
  • Placing more bets to recover lost money — this is known as "chasing losses".
  • Lying about your gambling or hiding it from family.
  • Disrupted sleep, appetite, or ability to focus on work.
  • Borrowing money or dipping into savings to fund your play.
  • Betting to escape stress, depression, or loneliness.

What to Do Right Now

If you recognize any of the signs above in yourself, act now. Log in to hi99 and activate Self-Exclusion or Cooling-Off. Then talk to someone you trust.

Keep in mind, Responsible Gaming means more than just setting limits — it means keeping gaming a small part of your life, not the whole of it.

Need Help? Email hi99's support team at: support@hi99.run — we respond in Bengali and your information is kept completely confidential.

Frequently Asked Questions

The most common questions about responsible gaming

Lowering a limit takes effect immediately. Increasing one requires a cooling-off period — typically 24 hours to 7 days. This protects you from making impulsive decisions.

Yes. Any withdrawable balance in your account can be reclaimed after self-exclusion is activated. hi99 ensures your funds remain secure throughout the exclusion period.

You can reach out directly at support@hi99.run. hi99 can also review accounts upon third-party requests. Encourage family members to use self-exclusion or cooling-off tools themselves.

Cooling-Off is a short-term break — from 24 hours up to 30 days. Your account reactivates automatically once the period ends. Self-Exclusion is long-term — from 6 months up to 5 years — and even after it expires, additional verification is required before your account can be reactivated.

Absolutely. Age verification is mandatory at registration, and a valid ID must be submitted as part of the KYC process. If an account belonging to someone under 18 is detected, it is closed immediately.

Yes, completely free. All of hi99's responsible gaming tools — Deposit Limit, Session Limit, Loss Limit, Cooling-Off, and Self-Exclusion — are available at no cost to every registered user.
Responsible Gaming

Play Safe, Stay Happy

Join hi99 and enjoy the platform on your own terms using our responsible gaming tools. Your control, your choice.

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