Important Notice: By registering or using the hi99 platform, you are considered to have read and accepted this privacy policy. We are fully committed to protecting your data.

1 Introduction & Applicability

Hi99 (hi99.run) is an international online gaming and Sports Betting platform. We believe user privacy is not a privilege — it is a fundamental right. That belief is the foundation of hi99's fully transparent privacy policy, which applies across every service on the platform.

This Privacy Policy applies to the hi99 website (hi99.run), mobile application, and all associated services. It is in effect whenever you create an account, play games, make a deposit, or contact customer support on hi99.

Hi99's privacy policy is built to meet international data protection standards. We've presented it in clear, accessible language for our Bangladeshi users, because our goal is for you to fully understand what you're reading.

2 What Types of Data We Collect

Hi99 collects two types of information from you — data you provide directly and data collected automatically.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Verification & Notifications
Financial Information BKash/Nagad/Rocket number Deposit & Withdrawal Processing
Device Information IP address, browser type, operating system Security Verification & Fraud Prevention
Usage Data Game history, betting records, login timestamps Service improvement & personalized experience
What We Do Not Collect: hi99 never directly collects or stores your bank account password, card number, or any other sensitive financial credentials.

3 How We Collect Your Data

Hi99 collects your information through several methods. You should have a clear understanding of each:

  • Registration Form: Information you provide directly when creating your account.
  • KYC Verification Process: From documents submitted for identity verification.
  • Payment Transactions: Through payment providers during deposits and withdrawals.
  • Cookies & Tracking Technologies: Automatically while browsing the website.
  • Customer Support: When you contact our support team.
  • Mobile App: Through device permissions while using the app.

Hi99 never collects information through unauthorized or non-transparent means. No sensitive data is gathered without your consent.

4 Purpose of Data Use

Hi99 uses the information you provide only for specific, legitimate purposes — never for anything irrelevant or unethical.

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To ensure gaming, betting, and payment services.
  • Security verification: To prevent fraud, money laundering, and unauthorized access.
  • Compliance with Legal Obligations: To comply with directives from the licensing authority.
  • Relevant Communications: To inform you about bonuses, promotions, and important updates.
  • Service Improvement: To analyze data and improve the user experience.
Please Note: hi99 never uses your personal data to advertise third-party products or services. Marketing communications are strictly about hi99's own offers.

5 Data Retention & Security

Hi99 maintains the highest technical standards for storing your personal data. Our security framework includes:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Secure Servers: Data is stored in secure, internationally certified data centers.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.
  • Regular Security Audits: Regular security audits conducted by independent third-party experts.
  • Data Backup: Regular backups to prevent data loss.

Data Retention Period: For as long as your account remains active, and following account closure, typically for 5 years Data is retained until that point.

In the Event of a Data Breach: In the event of a data breach, hi99 will notify affected users within 72 hours and take immediate steps to resolve the issue.

6 Sharing Data with Third Parties

Hi99 does not sell your personal information to any third party. However, limited data may be shared in specific circumstances:

  • Payment Providers: Necessary information is shared for payment processing with providers such as bKash, Nagad, and Rocket.
  • Game Providers: Minimum data required to run Live Casino or third-party games.
  • Legal Authorities: To comply with court orders or directives from regulatory authorities.
  • Cloud Service Providers: For data hosting and backup — under strict confidentiality agreements.

All third-party partners are contractually bound to uphold hi99's privacy standards and may only use the data they receive for the specified purpose.

7 Cookie Policy

Hi99's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies hi99 uses:

  • Essential Cookies: These are essential for maintaining login sessions and keeping the platform running properly.
  • Performance Cookies: Used to analyze page load speed and overall platform performance.
  • Functionality Cookies: To remember your language preferences and other personalization settings.
  • Analytics Cookies: To analyze user behavior and improve our services.
To disable cookies: You can manage or disable cookies through your browser settings. Note that turning off essential cookies may affect certain platform features.

8 Your Rights

Under hi99's Privacy Policy, you have the following rights:

Right to Access
You can request to see what personal information hi99 holds about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
In certain cases, you can request that the processing of your data be restricted.
Right to Data Portability
You can request your information in a structured, portable format.
Right to Opt Out of Marketing
You can unsubscribe from marketing communications at any time.

To exercise these rights support@hi99.run. hi99 typically responds to requests within 30 business days.

9 Minor Protection

Hi99 is an adults-only platform. We do not knowingly collect any information from individuals under the age of 18.

  • Age verification is mandatory at the time of registration.
  • A valid ID must be submitted as proof of age during the KYC process.
  • If a minor's account is detected, it will be immediately closed and all associated data will be deleted.

If you suspect a minor is using hi99, please contact our support team immediately. We will take swift action.

A Note for Parents: Keep children and minors away from online gaming platforms. hi99 is for users aged 18+ only.

10 Policy Updates

Hi99 reserves the right to update this Privacy Policy as needed. Users will be notified before any significant changes take effect.

  • A notification of the changes will be sent to your registered email.
  • A banner notice will be displayed on the platform's homepage.
  • At least before the changes take effect 7-Day Notice will be provided.
  • The date of the latest update will always be shown at the top of this page.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to hi99's dedicated Privacy Team:

Email: support@hi99.run
Subject line: "Privacy Policy Request"
Response Time: Responses are typically provided within 24–48 hours.

Your privacy is our highest priority. hi99 is committed to keeping your data safe and secure at all times.